Designing for Transparency and Compliance
Industry
Games, Platform
Client
Sony
Service
Product Design
Date
March 2023
To enhance user experience and ensure compliance, I addressed critical issues on the Stars platform. This included streamlining age restrictions, regional legalities, and platform-specific requirements. I also improved campaign descriptions, tooling, and training to provide a transparent, compliant, and user-friendly experience.
Overview
The Stars platform needed updates to address compliance challenges and make it easier for operators and end-users to navigate. The existing process for managing key legal requirements—like age restrictions, regional legalities, and platform-specific needs such as PS5 and PS Plus eligibility—was unclear and inefficient. My updates focused on improving transparency, streamlining workflows, and building scalable solutions to meet both legal and operational needs.
The Challenge
Operators struggled with a fragmented process that lacked:
A clear way to manage age and regional restrictions.
Support for platform-specific requirements like PS Plus tiers.
Tools and training to confidently handle compliance tasks.
These issues not only slowed workflows but also risked non-compliance, creating unnecessary headaches for the teams involved.
The Process
Audit and Research: I analyzed existing workflows to uncover gaps in compliance and usability.
Design Updates: I improved disclaimers and user prompts to provide clearer guidance and reduce errors.
Scalable Campaign Management: I introduced a more flexible approach to managing campaign descriptions, making it easier for operators to adapt to evolving requirements.
Tooling and Training Recommendations: I proposed updates to tools and suggested training programs to ensure teams felt supported and confident.
The Solution
These improvements introduced intuitive workflows, better guidance through updated disclaimers and prompts, and a more scalable system for campaign management. Operators now have the tools and information they need to meet compliance standards without added complexity.
Impact
The improved Stars platform is easier to use and ensures compliance with legal standards. Operators can now manage campaigns more efficiently, with clearer processes and fewer errors. The updates not only streamlined workflows but also gave teams the confidence to tackle compliance requirements head-on.
